CMAYA Services

Service app is developed for the field staff to handle customer complaints and resolve them.

Complaint tickets raised by call center and help desk executives are routed to the hand held devices of the field engineers with details of the complaint.

These complaint tickets can be closed by the field staff on resolving the issues.

What it does?

The application provides a list of pending service requests and complaints assigned to a support engineer. The support engineer can view the service requests and send updates real time. The app then provides a comprehensive overview of the service request/complaint and predefined options to update or close the ticket with a custom comment.

What are the features of this application?

• Helps the support staff to view the assigned service requests on the go.

• Helps the engineer to update the server about the current status of the service requests as it is being resolved.

• The engineer can add a new status, close or re-assign the service requests.

服务应用程序是开发领域的人员处理客户投诉和解决这些问题。

通过呼叫中心和服务台管理人员提出投诉的门票被路由到现场工程师的手持设备与投诉的细节。

这些投诉的门票可以通过现场工作人员解决这些问题被关闭。

它能做什么？

该应用程序提供分配给支持工程师未决服务请求和投诉的列表。支持工程师可以查看服务请求和发送更新实时。该应用程序，然后提供服务请求/投诉和预定义选项，更新或自定义注释收票的全面概述。

什么是这个应用程序的特点是什么？

•帮助支持人员查看在旅途中指定的服务请求。

•帮助工程师来更新服务器对服务请求的当前状态，因为它正在解决。

•工程师可以添加一个新的状态，关闭或重​​新分配服务请求。